Sumayado

Terms of Use

This is an English translation of the Japanese original. If there is any discrepancy, the Japanese version prevails.

These Terms of Use (the “Terms”) set out the conditions for using “Sumayado” (the “Service”) provided by reth Inc. (“we”, “us” or the “Company”). Everyone who uses the Service agrees to these Terms.

Chapter 1. General

Article 1 (Definitions)

  1. “Service” means the features we provide, including showing guests a multilingual in-house guide of an accommodation, and accepting bookings and advance payments for restaurants, taxi companies and other businesses near the accommodation.
  2. “Accommodation” means an operator of accommodation that has entered into a service agreement with us.
  3. “Partner” means a business such as a restaurant or taxi company that accepts bookings from guests through the Service and that we have registered.
  4. “Guest” means a person who views or uses the Service, for example via a QR code placed by an Accommodation.
  5. “User” means Accommodations, Partners (including their staff) and Guests.
  6. “Admin Screen” means the screens where Accommodations and Partners log in to edit information and manage bookings.
  7. “Stripe” means the payment services provided by Stripe, Inc. and its affiliates, which the Service uses for payments.

Article 2 (Application and Changes)

  1. These Terms apply to all Users involved in using the Service.
  2. We may change these Terms in accordance with Article 548-4 of the Civil Code of Japan. When we do, we will announce the revised content and its effective date on the Service or by other means a reasonable period before it takes effect.

Article 3 (Accounts)

  1. Admin Screen accounts are issued only to email addresses we have invited. You log in using a login link sent to your registered email address.
  2. Accommodations and Partners must manage their email addresses and accounts at their own responsibility and must not let third parties use them. Any action taken with an account is deemed to have been taken by the user of that account.

Article 4 (Published Information)

  1. Accommodations and Partners are responsible for the information they enter on the Admin Screen (text, images, prices, cancellation policies, etc.).
  2. Accommodations and Partners permit us to use the information they enter free of charge (including translating and resizing it) to the extent necessary to provide, improve and promote the Service.
  3. If we determine that published information violates laws or these Terms or is inaccurate, we may correct or hide it.

Article 5 (Prohibited Acts)

Users must not do any of the following when using the Service:

  1. Acts that violate laws or public order and morals
  2. Registering or publishing false information, or impersonating others
  3. Infringing copyrights, trademarks, portrait rights, privacy or other rights of third parties
  4. Placing excessive load on the Service’s servers or network, accessing them without authorization, or interfering with operations
  5. Using the booking or payment features for purposes other than genuine bookings, or for impersonation or fraudulent payments
  6. Any other act we reasonably consider inappropriate

Article 6 (Changes to and Suspension of the Service)

  1. We may change the content of the Service or add new features.
  2. We may temporarily suspend all or part of the Service for maintenance, system failures, failures of communication lines or external services such as Stripe or servers, natural disasters or other unavoidable circumstances.

Chapter 2. Service Agreement with Accommodations

Article 7 (Formation of the Agreement)

  1. The service agreement with an Accommodation is formed when an Accommodation we have invited agrees to these Terms and registers a credit card on the Admin Screen.
  2. Accommodations that we have exempted from fees may use the Service without registering a card. In this case, the agreement is formed when we set the Accommodation to published.
  3. Pages for Guests are shown from the time we review the Accommodation’s content and set it to published.

Article 8 (Fees)

  1. The monthly fee for the Service is ¥3,000 per month (tax included). The monthly fee applies from December 1, 2027; the Service is free until then.
  2. Accommodations can choose on the Admin Screen the months in which they use the Service (for example, December to March only). The monthly fee applies only to the chosen months. Changes to the months take effect from the following month.
  3. When registering a card, an initial registration fee of ¥10,000 (tax included) is charged once. This does not apply to Accommodations for which we have waived it.
  4. We may change the fees. If we do, we will notify Accommodations at least 30 days before the change takes effect.

Article 9 (Payment)

  1. Fees can be paid only by credit card through Stripe. Card details are managed by Stripe and are not stored on our servers.
  2. The monthly fee for a month of use is charged to the registered card on the first day of that month. Months that are not used are not charged.
  3. If a card payment fails, Stripe will retry the charge for a certain period. If the payment still fails, the agreement ends and the pages for Guests will no longer be shown.

Article 10 (Cancellation)

  1. Accommodations may cancel the agreement at any time from the Admin Screen. Cancellation takes effect at the end of the period already billed, and the Service can be used until then.
  2. Monthly fees and the initial registration fee already paid are not refunded, including on a pro-rata basis, except where we were unable to provide the Service for reasons attributable to us.
  3. When the agreement ends, the pages for Guests will no longer be shown. QR codes placed by the Accommodation will stop working, so please remove them at your own responsibility.

Article 11 (Suspension of Use and Termination)

If an Accommodation or Partner violates these Terms, fails to pay fees, or we reasonably determine it necessary for operating the Service, we may, after giving notice (or without notice in an emergency), stop showing the pages for Guests or terminate the agreement.

Chapter 3. Partners and Bookings

Article 12 (Registration of Partners)

  1. Registration of a Partner is completed when we invite the Partner and the Partner agrees to these Terms and connects its Stripe account on the Admin Screen.
  2. Partners agree to Stripe’s terms of service (including the Stripe Connected Account Agreement) and receive booking payments in a Stripe account in their own name.

Article 13 (Bookings and Payments)

  1. Contracts for bookings accepted through the Service (restaurant tables and courses, taxi rides, etc.) are formed between the Guest and the Partner. We are not a party to these contracts and do not hold payments.
  2. Amounts Guests pay in advance (deposits, course prices, prepayments, etc.) are paid directly into the Partner’s Stripe account through Stripe. The Partner’s name appears on the card statement.
  3. Partners set the booking details, prices and cancellation policies on the Admin Screen, and accept bookings and make refunds according to the conditions shown to Guests.
  4. Stripe processing fees, refunds, and handling of chargebacks (reversal of payments due to fraudulent card use, etc.) and their costs are borne by the Partner.
  5. If we decide to receive a fee for each booking, we will notify Partners in advance of the amount and who bears it, and receive it at the time of payment through Stripe.

Article 14 (Bookings by Guests)

  1. Guests make bookings after reviewing and agreeing to the payment details and cancellation policy shown on the booking screen.
  2. For bookings confirmed only after the Partner’s approval (requests), only an authorization (hold) is placed on the card when the request is made, and the card is charged when the request is approved. If the request is not approved by the deadline or the Partner declines it, the hold is released and no charge is made.
  3. Cancellations and refunds follow the Partner’s cancellation policy shown at the time of booking. If the Partner cancels a booking for its own reasons, the full amount is refunded.
  4. Please contact the Partner with questions about the booking itself (food, services, handling on the day, etc.), and contact us with questions about using the Service or technical problems.

Chapter 4. General Provisions

Article 15 (Personal Information)

We handle Users’ personal information in accordance with our Privacy Policy. Information Guests enter when booking is provided to the Partner they book.

Article 16 (Disclaimer)

  1. Except in cases of our intent or gross negligence, we are not responsible for the accuracy of information published by Accommodations or Partners, or for bookings and transactions between Guests and Partners. Any dispute between Users shall be resolved between the parties concerned.
  2. Except in cases of our intent or gross negligence, we are not responsible for damage to Users caused by suspension of the Service under Article 6 or by failures of communication environments or external services.

Article 17 (Damages)

  1. If we are liable for damages to an Accommodation or Partner, the amount is limited to the total fees that Accommodation or Partner paid us in the 12 months before the month in which the damage occurred.
  2. The preceding paragraph and the preceding Article do not apply in cases of our intent or gross negligence, or to the extent they are invalid under the Consumer Contract Act of Japan in contracts with consumers such as Guests.

Article 18 (Exclusion of Anti-Social Forces)

Users represent and warrant that they are not, and have no relationship with, organized crime groups, their members, related companies or other anti-social forces. If a User violates this, we may terminate the agreement without notice.

Article 19 (Assignment)

Accommodations and Partners may not assign their position or rights and obligations under the agreement to a third party, or provide them as security, without our prior consent.

Article 20 (Governing Law and Jurisdiction)

These Terms are governed by the laws of Japan. Any dispute relating to the Service shall be subject to the exclusive jurisdiction, in the first instance, of the district court having jurisdiction over the location of our head office.

Contact

reth Inc.
Email: sumayado.reth@gmail.com

Effective date: December 1, 2026